Managed Services Overview

Midwest has grown and developed over the years from a traditional break/fix reactive support model to a proactive model. This new direction has allowed us to provide the absolute best service to our clients while allowing them to budget their IT costs very closely. We offer numerous HAAS (Hardware as a service) and SAAS (Software as a service) solutions along with managed monitoring and reporting services to allow us to focus on keeping your systems up and running rather than just fixing them when they break.  We have a number of tools to allow us to proactively monitor and diagnose your servers in order to head of issues before they become problems. We also offer proactive desktop monitoring and optimization services and a 24/7 help desk if needed. With the introduction of Managed Services into your IT support program, you can significantly reduce unexpected expenses and can more accurately budget your support costs. In today’s economy, it is very beneficial to have set costs for services that traditionally have been extremely unpredictable. Midwest offers many of our services at fixed monthly rates with nothing more to pay. We provide HAAS and SAAS offerings to help you maintain fixed costs for services such as these:

• Server Monitoring and Support
• Desktop Monitoring , Optimization and Support
• Anti-Spam Filtering
• Anti-Virus and Anti-Malware Scanning
• Firewall Protection
• Backup and Disaster Recovery Services